Job profile

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this role have also been included.

Job details

Job reference: REQ001543
Date posted: 13/02/2024
Application closing date: 11/03/2024
Location: Manchester
Salary: Excellent salary and bonus package plus great company benefits
Package: Blank
Contractual hours: Blank
Basis: Full time
: Blank

Job description

Pentagon Motor Group have a fantastic opportunity available to join our Manchester based Maxus Van team that will see you delve into the world of both Sales and Service!

So if you . . .

Have a passion for teamwork
Enjoy the buzz of a fast-paced work environment
Take pride in doing your job to the best of your ability

Then we would love to hear from you!

Have you heard about our benefits?

When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:

30 days holiday per year (including Bank Holidays) that will increase with length of service.
Recommend a Friend Scheme.
Discounted days out with family and friends.
Retail discounts saving £££'s on shopping and dining out.
Fully funded, Nationally Recognised Qualifications.
Manufacturer specific training.
Salary Finance.
24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
Team member Pension Scheme contributions.
Friends & family Customer Referral Payments
Discounts on products and services that we provide for family and friends.

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.

What Will You Be Doing?

As the dealership’s Customer Service Administrator, you will be an integral part of the team and responsibilities will include:

Providing an excellent level of customer service, face to face, via email and telephone
Liaising with both the sales and service departments to assist them in achieving their objectives.
Diary management
Assisting with directing incoming calls to the correct colleague/department.
Updating customers on the status of their vehicles and identifying upselling opportunities
Site administration including data entry and maintaining site records accurately and in line with company policy.

Who Are We Looking for?

The ideal candidate will:

Possess strong Administration skills and display excellent attention to detail.
Have previous Customer Service experience and be customer focused
Demonstrate great computer skills.
Be process driven and have a positive, right first time attitude.
Possess excellent communication skills both written and verbal.
Be methodical and organised in their approach to their workload with an ability to multi task.
Have a great team player mentality.

Previous experience working in the Motor Trade would be advantageous for this role.

Why choose us?

For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!

https://www.pentagon-group.co.uk/recruitment

Job title

Customer Service Administrator

Job reference

REQ001543

Date posted

13/02/2024

Application closing date

11/03/2024

Location

Manchester

Salary

Excellent salary and bonus package plus great company benefits

Package

Blank

Contractual hours

Blank

Basis

Full time

Blank

Job description

Pentagon Motor Group have a fantastic opportunity available to join our Manchester based Maxus Van team that will see you delve into the world of both Sales and Service!

So if you . . .

Have a passion for teamwork
Enjoy the buzz of a fast-paced work environment
Take pride in doing your job to the best of your ability

Then we would love to hear from you!

Have you heard about our benefits?

When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:

30 days holiday per year (including Bank Holidays) that will increase with length of service.
Recommend a Friend Scheme.
Discounted days out with family and friends.
Retail discounts saving £££'s on shopping and dining out.
Fully funded, Nationally Recognised Qualifications.
Manufacturer specific training.
Salary Finance.
24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
Team member Pension Scheme contributions.
Friends & family Customer Referral Payments
Discounts on products and services that we provide for family and friends.

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.

What Will You Be Doing?

As the dealership’s Customer Service Administrator, you will be an integral part of the team and responsibilities will include:

Providing an excellent level of customer service, face to face, via email and telephone
Liaising with both the sales and service departments to assist them in achieving their objectives.
Diary management
Assisting with directing incoming calls to the correct colleague/department.
Updating customers on the status of their vehicles and identifying upselling opportunities
Site administration including data entry and maintaining site records accurately and in line with company policy.

Who Are We Looking for?

The ideal candidate will:

Possess strong Administration skills and display excellent attention to detail.
Have previous Customer Service experience and be customer focused
Demonstrate great computer skills.
Be process driven and have a positive, right first time attitude.
Possess excellent communication skills both written and verbal.
Be methodical and organised in their approach to their workload with an ability to multi task.
Have a great team player mentality.

Previous experience working in the Motor Trade would be advantageous for this role.

Why choose us?

For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!

https://www.pentagon-group.co.uk/recruitment